Bad mojo around Seattle Coffee Direct ~~ www.seattlecoffeedirect.com ~~ Don’t fall for their ‘come on’ about getting GREAT coffee every 4 weeks — it is all a sham, and I can prove it, thank you.
I signed up for one of their offers — 2 bags of the coffee of your choice, plus two lovely stainless steel travel mugs. I was thinking .. … ‘how nice to get delicious coffee delivered to my home !’ NOT !!
First off, the coffee came — Brazilian Santos and Colombian. I figured, these are relatively safe styles of coffee, medium roasts. NOT !!! They tasted weak, and watered down, even though I brewed it a little stronger than they suggested — still … rather weak.
I was still not too terribly upset because — I figured I could always go on their website, log into my account and change the order for next month, right? NOT !!!!
So, I call their toll free number – but they are not available. I’ll have to wait til today, Monday to call. In the meantime, I took a look in my online bank account access …. HOLY COW !!! Seattle Coffee Direct had deducted FIVE unauthorized shipments of the same crappy coffee, the same crappy coffee that their website would not allow me to access to change. PLUS, This amounts to almost $200 in crappy coffee !!!!
This happened over the course of ONE WEEK Coffee came this past Tuesday!.
OK … this story gets EVEN better. I waited till around 11 am Eastern time to call them — their website says they open at 10 am Eastern. Fine. A male voice answers on the first ring. Ahh …. a live person ! YAY !!! NOT !!!!
Mr. Customer Service rep ‘completely understood’ my situation (He Did ??) and said he changed the password on my account so I could now access it to change the ‘frequency’ of deliveries.
“Wait” I say …” I never authorized any additional deliveries – your website wouldn’t allow me to log in to make changes !!”
Mr. Customer Service Rep is well versed in how to handle customers, irate or otherwise. At this point I was still Miss Nice Lady, not Miss Pissed Off Beyond Belief …. yet.
Mr. CSR tells me, “No problem, I’ve changed your password, go ahead and log in and change the frequency of your deliveries. And, you can change the type of coffee you receive, as well.”
“Great !” I say .. “and, thank you very much.”
So, off I go to Seattle Coffee Direct’s website and guess what ???
I attempt to log in using my new handydandy password, and …. up pops a screen with teeny red letters that says ….. “This account is no longer active.”
WTF ??? No Longer Active ? Huh???
Back to their convenient toll free number .. again, the phone is answered on the first ring. This time, I get “Mark” on the line.
I ‘splains to Mark .. and he advises …. “The customer service rep you spoke to cancelled your account.”
“Why?” I ask …
“Because you were not happy with the service.”
“No ….” I say. “I was not happy with $200 being deducted from my account without my authorization for coffee that was inferior.”
Guess that was the wrong thing to say, because “Mark” because defensive and told me I could return the packages of coffee that were sent out (one every day?) and it would take 14 days for my refund.
I became defensive too … because first of all, the offer I signed up under was a “Trial” membership that said cofee shipments would come out every 4 – 5 WEEKS, not every day or every other day. And, I was not allowed access to the account to change anything. I demanded to speak to their supervisor, who .. conveniently was “NOT AVAILABLE.”
I asked the Supervisor’s name .. and was told “ Beverly.”
”Well then, how can I get in touch with Beverly?” I ask.
And, I receive this crytpic response. “She is not available.”
“When will she be available?”
“She is not available”
“Yes, I know this, but how can I reach Beverly?”
“She is not available.”
“When should I call back?”
“Give me your phone number and I will have her return your call.”
“Uh no thank you, just tell me when I can reach her.”
“She is not available.”
After playing this game for a few moments, I realize that Seattle Coffee Direct has thoroughly schooled their employees in the fraudulent art of “take the money and run”, “Move on to the next bank account” and to never directly respond to an unsatisfied customer.
I called to get access to my log in and thought I was given a new pass word. Instead, they cancelled my account AFTER deducting $200 for crappy coffee that I did not order.
I have no way of checking what the terms were of the offer I signed up for because I cannot access the account. I know that I saw delivery every 4 – 5 weeks, not days, but since I could not get any satisfaction from the customer service representatives or speak with a supervisor, I am left out in the cold with both crappy coffee and minus $200 in my account!
This is a total and complete rip off. DO NOT sign up for their great offers of ‘delicious micro roast coffee from around the world”, as the coffee is not good at all and the service? Absolutely deplorable !!!
Believe me, I’ll stick with good ol’ Maxwell House or Eight O’Clock that I can pick up at the grocery store and that won’t cost me $18 for 12 ounces plus shipping.
My next stop? The Better Business Bureau to file a well deserved complaint on Seattle Coffee Direct. This is true, folks …. I’ve got nothing to hide, but .. Seattle Coffee Direct evidently has a LOT to hide. Don’t buy into this!~
Respectfully,
Barbara S. Delozier, Msc.D.
“Dolphyn Wisdom of the Ancients”
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